Frequently Asked Questions
Here are answers to the most common questions about our nanny services, booking process and pricing.
If you need additional information, feel free to contact us.
1. How quickly can I book a nanny?
We recommend booking in advance whenever possible. However, we also offer Emergency services for urgent situations (subject to availability). Our team responds promptly to confirm your request and match you with a suitable nanny.
2. What does Emergency service mean?
Emergency service is designed for urgent childcare needs, typically within approximately 2 hours’ notice. This option ensures families can secure professional support when unexpected situations arise.
3. What is Early Call-Out?
Early Call-Out bookings are scheduled at least 24 hours in advance. This allows us to prioritize and efficiently assign the most suitable nanny for your request.
4. Are your nannies background checked?
Yes. All nannies working with us go through a structured screening process, including interviews, reference checks, and background verification where applicable.
5. What happens if a nanny cancels?
Reliability is essential. In the event of a cancellation, we work to provide a suitable replacement as quickly as possible to minimize disruption.
6. Can I book the same nanny regularly?
Yes. We offer recurring bookings and aim to assign the same nanny for consistent schedules whenever possible. This provides stability and comfort for both children and parents.
7. Do you offer trial bookings?
Yes. Families may start with a trial session before committing to recurring or long-term arrangements.
8. How is pricing calculated?
Pricing depends on:
Type of service
Number of children
Child age
Number of hours required
You can use our online calculator to see an estimated weekly cost before submitting your request.
9. Do you charge extra for special needs support?
No. We believe every child deserves access to quality care and do not apply additional charges for special needs support.
10. How do payments work?
Payments are processed through our company to ensure transparency, secure transactions, and professional service management. This also allows us to provide structured support and guarantees.